Drive Customer Experience to New Heights.
Leading companies know that great products are only part of a successful business formula. In today’s world, you must deliver great customer experiences in order to succeed. WCS Global draws from decades of experience, a global network of Customer Experience professionals, tool experts and design methodologies to ensure the solutions we recommend fit your needs. Trust WCS Global to help you connect with your most important assets and equip your team to deliver delightful experiences while simplifying processes and eliminating costs.
Customer Engagement 360-Degree Customer Experience Management
Complete customer engagement should combine a range of input capture devices with cloud-based software tools that allow businesses to analyze customer feedback data during or post engagement, and to interact with those customers when and how they need. WCS Global partner Benbria, and their Loop Experience Platform, provide such solutions to help facilitate the most compelling business interactions.
Feedback Capture Hear Every Single Customer
Successful businesses capture real-time feedback in the moments that matter. WCS Global employs a team of expert to design Customer Experience (CX) solutions that feature proven methodologies, guided workflows and time-saving automation. Through our partnership with Pisano we take our knowledge from serving hundreds of global brands and use it to create simple solutions to help you know your customers better, keep them longer and sell more to them.
Contact Center Customer Experience Elevated
Today’s customers are digital first. Contact Centers are serving an increasingly important role in the customer journey. WCS Global leverages technology from Talkative to enable organisations to embed calls, chats, video and cobrowsing into their websites, driving digital sales and service while boosting contact centre efficiency.
Our Trusted Customer Experience Alliances
We work with small and medium businesses, corporate enterprises, recruitment firms, and a large ecosystem of industry specialists who provide us insights and feedback on the latest technology tools for customer experience.